Hi — I’m Maddy.
I didn’t always know I wanted to work in product. I did know that I was unusually bothered by things that were harder than they needed to be.
Early in my career, I kept finding myself more interested in the system around the work than the task itself — why a process took seven steps instead of three, why important information lived in five different places, or why the people closest to a problem rarely seemed to be the ones designing the solution.
Eventually, I realized that was the work I wanted to be doing.
I went to business school to get closer to the decisions behind the products and systems I had spent years working inside. Since then, I’ve gravitated toward the space between product, strategy, and operations: understanding what people actually need, making sense of messy problems, and turning that ambiguity into something a team can build, improve, or act on.
I’m especially interested in what happens between a good idea and something that actually works — the tradeoffs, handoffs, processes, and tiny decisions that determine whether a product makes someone’s day easier or just gives them another tab to open.
Long term, I want to keep getting better at that: learning enough about customers, technology, and the business to connect the dots between them — and helping build things that make people wonder why they ever did it the old way.